Shipping Policy
We bring the outside in — and your order straight to your door.
At InsideCat, we partner with trusted fulfilment suppliers to ensure your cat’s new enrichment toys arrive safely and efficiently. Below you’ll find all the details on how shipping works.
🚚 Processing Times
We pack and process all orders within 1–3 business days.
(Orders placed on weekends or public holidays are processed the next business day.)
🌏 Shipping Times
Because InsideCat ships directly from our fulfilment partners, delivery times are:
Australia
7–15 business days
United States, Canada, UK
7–15 business days
New Zealand & Europe
8–18 business days
Rest of World
10–20 business days
These are estimated time frames based on live Zendrop shipping averages.
Most orders arrive earlier.
💡 Why shipping takes a little longer
We ship directly from our fulfilment centres to keep our products:
✔ Affordable
✔ Consistent in quality
✔ Always in stock
✔ Fast to process
This allows us to offer premium, instinct-driven cat products at a fair price.
🧾 Tracking Your Order
Once your order ships, you’ll receive a tracking link via email.
You can also access tracking anytime on our Track Order page.
Tracking updates typically appear within 3–5 days after dispatch.
🐾 Multiple Items
If you ordered more than one product, they may arrive in separate packages.
This helps improve delivery time and availability.
No extra cost — just faster arrivals.
❗ Delayed or Missing Packages
If your tracking hasn’t updated for 10+ days, or your package hasn’t arrived within the expected timeframe, contact us at:
📩 hello@insidecats.com
We’ll fix it — no stress, no hoops.
❤️ Our Shipping Promise
InsideCats is committed to making indoor cats happier and more fulfilled.
If your order arrives damaged, defective, or incorrect, we’ll replace it or refund it.
Your cat’s happiness comes first.