❓FAQ
Everything you need to know — all in one cozy place.
🐾 Ordering & Products
What makes InsideCats toys different?
We design toys that mimic natural prey movement — rolling, flapping, darting, and pausing — to recreate the outdoors safely inside your home.
Our mission is simple: bring the outside in for happier indoor cats.
Are your toys safe for all cats?
Yes! Our toys are designed for indoor use and made with pet-safe materials. Always supervise play for extra safety.
Do you restock sold-out items?
Yes — we restock regularly. If something you want is unavailable, it’s usually back within 1–2 weeks.
📦 Shipping & Delivery
Where do you ship?
We ship worldwide.
How long does shipping take?
Because we ship directly from our fulfilment centres, delivery typically takes:
- Australia: 7–15 business days
- US, UK, Canada: 7–15 business days
- Europe: 8–18 business days
- Rest of world: 10–20 business days
Why does shipping take longer than Amazon?
To keep our toys affordable and always in stock, we ship directly from our fulfilment partners.
This reduces costs — without reducing quality.
My tracking hasn’t updated — what should I do?
Tracking may take 3–5 days to update after dispatch.
If it hasn’t updated for 10+ days, contact us and we’ll check on it.
How do I track my order?
Once shipped, you’ll receive a tracking link via email.
You can also use our Track Order page anytime.
↩️ Refunds & Issues
What if my product arrives damaged?
Email us at hello@insidecats.com with a photo or video.
We’ll replace it or refund you — no need to send anything back.
What if my package is missing?
If your order hasn’t arrived within the maximum timeframe, we’ll investigate and issue a replacement or refund.
Can I return an item?
We do not accept physical returns.
Instead, we offer hassle-free refunds or replacements when eligible.
🔋 Product Use & Charging
How long does the Stay-In Spinner™ battery last?
Typically 1–3 hours of continuous play, depending on use.
It charges via USB.
Is the Stay-In Flapper™ safe for kittens?
Yes — kittens and adult cats can both enjoy it.
Just supervise younger cats during play.
Do the toys work on carpet?
Yes, but movement is best on smooth surfaces like hardwood, tile, or laminate.
💌 Contact & Support
How do I reach you?
Email us anytime at:
📩 hello@insidecats.com
We reply within 24–48 hours on weekdays.
Do you use a physical store?
We are online-only to keep prices fair and accessible for cat parents around the world.
❤️ Still need help?
We’re always here. Send us a message — we love hearing about your cat as much as helping you. InsideCat — for the stay-in kind